Senior Service Manager – UK & Overseas Operations

Visum Recruitment Ltd is seeking a Service Manager to lead a nationwide team of Service Engineers and Administrators, reporting to the General Manager. The role is predominantly office-based with travel to customer sites across the UK.

You will manage service activities UK-wide and overseas, maintain strong customer relationships, oversee SLAs and KPIs, prepare technical quotations for contract customers, drive process improvements and resolve escalations.

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