Company: Lord Search & Selection
Location: Birmingham
Job Description:
Lord Search & Selection is seeking a Service Delivery Manager for its North Birmingham office. You will lead a growing team of Customer Service Agents and 2nd/3rd Line Engineers, owning service desk performance, client relationships and continuous improvement.
You will shape service strategy, manage SLAs, drive improvements, and report on KPIs. This role is office-based with a clear opportunity to influence growth and service quality in a dynamic MSP environment.
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Posted: October 9th, 2026