Regional Maintenance Manager -North (Field Based role)

Overview

In this role you will oversee the delivery of a well-maintained, compliant store environment across a UK & ROI estate of ~300 stores. You’ll lead reactive and preventive maintenance programmes, manage external contractors, and ensure works align with brand standards and safety requirements. The position sits within the facilities/property function, supporting sharp cost control and timely store restoration to maximize sales and customer experience. You will partner with operations to minimise downtime and drive value through effective budgeting and project delivery. This is a hands-on, stakeholder-facing role with a clear impact on store availability and brand integrity.

Pay / Benefits

• 40% staff discount
• private pension scheme
• profit related bonus
• private medical scheme
• life assurance
• extra paid birthday leave

Responsibilities

• Develop and implement reactive and preventative maintenance programmes within budget
• Forecast and control capital and revenue spend; prepare capex papers for major works
• Manage external contractors to meet cost, quality, and SLA targets
• Ensure compliance with Health and Safety, asbestos, and lease obligations
• Conduct maintenance audits and condition surveys; identify and diagnose issues
• Plan and manage multiple projects concurrently; monitor contractor performance
• Drive energy efficiency and minimize trade closures to resume trading quickly
• Liaise with Retail and Health & Safety teams; support documentation and plans
• Oversee budgeting for a property portfolio of ~£10m and annual HVAC upgrade programme
• Ensure works meet brand standards and deliver right fixes on time

Key requirements

• 2-3 years’ experience in a similar retail maintenance/Facilities role
• Technical understanding of building fabric, HVAC, electrical, plumbing
• Experience managing contractors and vendor relationships
• MS Office proficiency; familiarity with CAFM (HEAT) and VisionPro; V-Tag asbestos register
• Understanding of BMS systems and energy efficiency practices
• Knowledge of health and safety regulations and lease obligations
• Ability to visit stores and assess needs; plan and document maintenance
• Strong communication and stakeholder management skills

• contractor relationship management
• stakeholder collaboration
• problem-solving
• MS Office
• CAFM (HEAT)
• VisionPro

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