Entry-Level Service Request Analyst – IT Support Career

Ricoh is seeking an IT Service Requests professional in Leeds to deliver first-line support to internal colleagues via phone, email and in person. You will handle service requests in a fast-paced environment, ensuring timely responses and high-quality customer service.

You will assess incidents, resolve or escalate as needed, and keep knowledge of processes current. The role emphasizes collaboration, reliability and a can-do attitude within a supportive IT team in the UK.

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