Service Desk Leader: Build, Coach & Elevate Support Teams

TurnerFox Recruitment is seeking an experienced Service Desk Manager to lead and develop a busy, customer-focused support team within a growing organisation. You will focus on delivering high-quality service, coaching staff, and driving improvements in performance and customer satisfaction.

With strong people management skills and a track record of managing service delivery, you will monitor KPIs, escalate issues, and collaborate with other departments to resolve complex problems and optimise

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