Europe Last Mile & After-Sales Program Lead

JD.COM in Milton Keynes seeks a Program Owner to lead a core European program strengthening After Sales and Reverse Logistics, directly improving customer experience. You will refine strategies, define standards, and partner with warehouses and 3PLs to optimize returns and SLAs across Europe.

Responsibilities include monitoring KPIs, coordinating with Leadership Team and Country Teams, and driving cross-functional collaboration to deliver measurable improvements and faster execution.

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