Quality Assurance Manager

Location: 80-82 Nelson Street, London, E1 2DY

Job Description

Responsibilities

• Maintain the quality calendar and coordinate reviews and reporting deadlines.
• Support the Quality Plan, self-assessment and improvement plans.
• Track actions, check completion evidence and escalate outstanding concerns.
• Analyse attendance, retention, achievement, progression and student feedback.
• Check that policies, handbooks and course information are accurate and current.
• Monitor completion of assessment and IQA processes through reports from responsible staff.
• Coordinate evidence for awarding-body reviews and regulatory assessments.
• Prepare reports and committee papers for the Head of Quality Assurance.
• Track improvements arising from complaints, appeals and external reviews.
• Support staff briefings on quality procedures.
• Maintain secure, organised and version-controlled records.

Requirements

• Experience in quality assurance within UK education or training.
• Experience coordinating reviews, evidence and improvement actions.
• Understanding of academic quality and relevant external requirements.
• Ability to analyse data and produce clear reports.
• Strong organisation, communication and follow-up skills.
• Confidence raising concerns and working across teams.
• Good working knowledge of Word, Excel and digital record systems.
• Knowledge of the OfS regulatory framework.
• Experience working with awarding bodies, university partners or external reviewers.
• Experience supporting academic committees and student feedback processes.

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