Global Operations IT Program Manager (m/f/x)

Overview

In this role you drive the GOPS IT WMS growth and transformation on a global scale, translating priorities into an executable roadmap and ensuring cross-regional alignment. You lead governance, standardization, and scalable WMS delivery across regions, partnering with product owners, architects, and delivery teams to accelerate value. You work closely with senior stakeholders to deliver measurable outcomes and continuous improvement in automation and efficiency. This is a high-impact role with a global footprint and a strong focus on shaping how DHL delivers warehouse capabilities.

Responsibilities

• Own and drive the GOPS IT WMS Growth roadmap aligned with Group strategy and regional priorities.
• Lead portfolio governance and prioritization across strategic WMS initiatives to balance value, capacity, readiness, and investment.
• Drive global standardization, reusable components, and common delivery practices across regions.
• Collaborate with product owners, Centers of Excellence, solution architects, and regional IT teams to industrialize and scale WMS delivery.
• Govern reuse opportunities across customer pursuits, implementations, and transformation programs for speed, quality, and cost efficiency.
• Lead the GOPS IT workstream for strategic global customer pursuits requiring multi-region or complex WMS alignment.
• Govern IT solution consistency across regions, ensuring standards and operating models.
• Partner with commercial, solution design, regional IT, product, and delivery teams to shape scalable customer-facing technology approaches.
• Lead strategic transformation initiatives focused on WMS scalability, automation, AI-enabled quality practices, and operational efficiency.
• Define transformation roadmaps, success measures, adoption plans, and governance for automation and digitalization initiatives.
• Convert lessons learned into reusable practices, templates, and governance standards.
• Serve as trusted advisor to GOPS IT leadership on growth, transformation, and cross-regional execution risks.
• Provide concise executive communications, portfolio updates, and governance materials.

Key requirements

• 4+ years of strategic IT program leadership, portfolio governance, or global transformation roles
• Strong understanding of WMS, supply chain IT operating models, solution architecture, and enterprise technology governance
• Proven ability to lead complex, cross-functional, multi-region initiatives through matrixed organizations
• Ability to translate strategic priorities into executable roadmaps, governance models, and measurable outcomes
• Strong executive communication skills for decision materials, business cases, and leadership briefings
• Experience driving standardization, reuse, automation, or transformation across large-scale IT environments

• influence and negotiation
• cross-functional collaboration
• strategic thinking
• Warehouse Management Systems (WMS)
• supply chain IT operating models
• solution architecture

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