Company: City, University of London
Location: London
Job Description:
Overview
In this role you will lead the Business Operations Team within the School of Communication and Creativity, bridging academic leadership with central services to drive school strategy. You will oversee operations, administrative support, space allocations, and the execution of school events such as concerts and auditions. You will build a high-quality, customer-facing administrative environment in a dynamic, creative setting. This position offers the opportunity to shape operational excellence and cross‑functional collaboration in a leading higher education context.
Pay / Benefits
- sector-leading salary
- pension scheme
- comprehensive staff training and development package
Responsibilities
- Lead and line-manage the Business Operations Team, including workload management, training, and annual appraisals
- Streamline operations by implementing systematic processes aligned with evolving school strategies
- Oversee financial controls: budget support, spend sign-offs, and payments to visiting lecturers, freelancers, or guests
- Coordinate school infrastructure and estates-related space projects; manage high-profile events, concerts, and auditions
- Build cross-departmental relationships with HR, IT, and Finance to resolve operational issues
Key requirements
- Degree-educated (or equivalent) with understanding of university structures and health and safety compliance
- Proven leadership experience in Higher Education customer support, team supervision, and staff development
- Strong operational management, complex problem-solving, and administrative support capabilities
- Excellent communication skills with ability to persuade, influence, and build relationships across academic and professional services teams
- Commitment to inclusivity, sustainability, and ongoing professional development
- leadership and people development
- stakeholder management
- cross-functional collaboration
- effective communication
- problem-solving and adaptability
- inclusivity and professional growth
…
Posted: October 12th, 2026