Store Experience Leader: Customer Delight & Operations

Sainsbury’s is seeking a Customer Experience Manager to lead store operations and deliver exceptional service. You will oversee the checkout, back-of-house routines, and petrol station operations where present, while coaching teams to excel in customer interactions and outcomes.

You will drive KPI performance, manage disciplinary matters with fairness, and step up to lead in the absence of senior management, ensuring customers are at the heart of every decision.

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