Personal Training Manager

About the Role

The Personal Training Manager works alongside other club management to ensure that the in-club product offering is fully synchronised and available to members. This part-time role, at 20 hours per week, sits within the Product Team and is focused on the club’s Personal Training proposition.

Key Responsibilities

• Own the Personal Training weekly plan with clear actions, targets and reviews, driving PT penetration, DD uptake and revenue through new client acquisition and strong member retention.
• Deliver exceptional member journeys and outcomes, elevating session quality, consultations and trials and ensuring a seamless path from first purchase to long-term engagement.
• Ensure best-in-class PT operations, maintaining strong in-club processes, system adherence, timely resolution of flagged sessions and robust end-to-end member journeys.
• Recruit, develop and retain top PT talent, hiring qualified trainers, delivering structured 12-week onboarding, and running mentorship programmes, workshops and targeted coaching.
• Build a high-performance culture aligned to the company purpose, holding regular 1:1s and progression reviews, motivating through recognition and fostering a fun, results-driven team environment.
• Use data and digital to drive results, translating dashboards into weekly actions across penetration, productivity, conversion, bookings and churn, and keeping PT profiles compelling and up to date.
• Uphold brand standards, safety and compliance, ensuring safe practice, safeguarding, floor standards, current certifications and up-to-date risk assessments.
• Collaborate cross-functionally to maximise impact, partnering with GM, Product, Membership and Group Exercise to align targets, lead flow, promotions, pilots and new SOPs.

Required Experience & Qualifications

• Personal Trainer Level 3 or Level 4 or CIMSPA equivalent qualification.

Salary

£15.81-£15.81 GBP

Benefits & Perks

• 33 days annual leave excluding bank holidays, plus a Celebration Day, with encouragement to take leave.
• Access to The Peoples Pension, with company contributions at 3%.
• Complimentary Virgin Active membership for the employee and a buddy, plus free membership for children and access to Club V.
• Discounts across Virgin Active, including guest passes and 50% off PT sessions.
• Membership of Virgin Family, enabling communication with colleagues across Virgin Group, plus discounts including Virgin Atlantic, Virgin Holidays and Virgin Media/O2.
• 20% off food and drink at KAUAI branches located in clubs.
• Access to Salary Finance for loans, savings plans and personal finance support.
• Health Heroes employer assistance programme offering 6 free counselling sessions.
• Complimentary corporate letting services through Dexters, with no tenant charges.
• Access to ePoints, offering online discounts to retailers.

About the Company

Virgin Active offers the opportunity to be part of a brand redefining the future of wellness, within a premium environment with industry-leading facilities, development and progression opportunities aligned to your level, access to a vibrant, engaged member community, and a platform to build your career, reputation and impact.

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