Aftersales Area Manager – Automobile (Southeast)

Overview

As Aftersales Area Manager, you will drive customer satisfaction and retention while growing parts sales across a network of Honda retailers. You will partner with dealers to implement aftersales best practices, monitor performance, and lead improvement initiatives to meet regional targets. This field-based role covers a wide territory and offers the opportunity to shape dealer development plans and aftersales programs. You will work with cross-functional teams to deliver measurable business impact and uphold Honda’s commitment to quality and customer excellence.

Responsibilities

• Act as the primary aftersales interface between Honda and dealers to drive commercial results
• Set targets and action plans with dealers, monitor progress and provide guidance to meet regional goals
• Identify and address training needs via Dealer Development to boost performance and brand image
• Collaborate with Dealer Development and Sales to assess prospects for new dealers and reduce risk
• Analyze performance against parts, retention, eVHC and PM targets; implement countermeasures
• Implement Honda eVHC in selected dealers to maximise upsell opportunities
• Agree and execute measurable improvement plans with Senior Dealership Management Team using TQM
• Manage the Aftersales Development Programme from initiation to completion
• Ensure dealer adherence to aftersales franchise standards and terms
• Carry out detailed dealer performance analysis and reporting to inform senior management

Key requirements

• Experience in aftersales, preferably in motorcycle or automotive sectors
• Experience in a dealer service or workshop environment
• Ability to build strong relationships with internal and external stakeholders
• Strong commercial awareness and hands-on support for business activities
• Ability to forecast, manage and drive target performance
• Proficient in Microsoft Office, especially Excel and PowerPoint
• Strong communication skills with ability to influence dealer decisions
• Good time management and flexible prioritisation/scheduling
• Strong analytical skills to analyse dealer KPIs
• Full driving licence for business travel within the territory and UK

• relationship-building
• communication
• flexibility
• Excel
• PowerPoint
• Dealer Management Systems

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