Hybrid Customer Complaints Specialist – Care & Compliance

Company: Bupa UK
Apply for the Hybrid Customer Complaints Specialist – Care & Compliance
Location: Leeds
Job Description:

Bupa UK is seeking a Customer Complaints Handler to support residents, relatives and customers in Leeds. You will manage complaints from receipt to resolution with empathy, ensuring fair treatment and timely responses.

You’ll work in a collaborative Risk & Governance team, liaising with care homes, drafting clear replies and identifying improvements. This permanent, hybrid role offers structured development and competitive benefits.

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Posted: October 13th, 2026