Control Room CCTV Operator

About the Role

The role involves operating the CCTV system in the control room, including two-way radios, emergency telephones and telephone lines. The post holder is responsible for protecting property and people against risks and for managing all types of scenarios and events by maintaining surveillance across the complex. The role includes investigating incidents, liaising with other control room representatives such as Police, First Aid and Event Management, and providing the safety team with decision‑making information.

Key Responsibilities

• Operate the relevant CCTV equipment, including two-way radios, emergency telephones and telephone lines.
• Maintain good stadium knowledge in order to track staff and spectators on CCTV.
• Monitor the stadium regularly on CCTV to provide the safety team with decision‑making information.
• Liaise with other control room representatives, including Police, First Aid and Event Management.
• Respond to staff and management requests in a timely manner.
• Complete appropriate paperwork and escalated issues where appropriate.
• Take ownership when dealing with high‑pressure situations.
• Maintain good knowledge of each event’s policies, procedures and job descriptions.
• Take responsibility for personal performance and skill development, and perform duties with due regard to club policies, procedures and legislative requirements.
• Ensure implementation of the club’s health & safety, safeguarding, welfare and equality policies; undertake continuous professional development (CPD) and additional training as required; and ensure working practices comply with relevant legislation, data protection and GDPR requirements.

Required Experience & Qualifications

• Strong communication skills, both verbal and written.
• Microsoft Office experience.
• Previous CCTV monitoring experience.
• A working knowledge of the Data Protection code of practice for surveillance cameras and personal information.
• Ability to work accurately under pressure.
• Excellent customer service skills.
• IT literate.
• Ability to multi‑task.
• A strong team player with the ability to build and maintain positive relationships.
• Good knowledge of event security, or willingness to learn.
• Ability to adhere to a strict code of confidentiality in respect of any information relating to Leeds United Football Club and its operation.
• Ability to be presentable at all times when working and to represent the club in the expected manner.

Preferred Skills

• SIA CCTV licence.
• Previous experience in busy sports control rooms.

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