Global Head of Operational Services

Overview

In this role, you lead TP ICAP’s global Operational Services, shaping Client Lifecycle Management and Party Reference Data across regions. You drive governance, regulatory compliance, risk reduction and transformation programs within a global, cross-functional team. You will partner with Compliance, Risk, Technology, Legal, Finance and Front Office to deliver operational excellence and superior client experience. This is a strategic, senior leadership role with global impact and a clear transformation agenda.

Responsibilities

• Define and execute the strategic direction for Client Lifecycle Management and Reference Data operations across regions
• Lead global teams to deliver services with defined SLAs while meeting regulatory requirements and business expectations
• Oversee end-to-end client lifecycle, onboarding, periodic reviews, offboarding and related controls
• Manage Reference Data integrity, accuracy and maintenance
• Establish globally consistent governance for client lifecycle activities
• Maintain robust risk, control and governance frameworks; engage with Internal Audit, Risk and Compliance
• Act as Data Steward within Data Governance framework; champion data quality and governance
• Drive operational efficiency, control effectiveness and service quality through change and transformation initiatives
• Partner with Technology and Change teams on system enhancements, migrations, automation and transformation projects
• Provide timely MI and insights to senior leadership; represent Operations in strategic initiatives
• Lead, develop and mentor regional managers and global teams; manage resources and organizational structure

Key requirements

• Significant leadership experience in Operations within wholesale financial markets or financial services
• Deep understanding of Client Lifecycle Management, KYC/AML processes and operational controls
• Experience leading large, geographically dispersed teams and driving organizational change
• Ability to design and improve operational processes, controls and service delivery models
• Strong stakeholder management with senior leaders and control functions
• Excellent communication, analytical, problem-solving and decision-making skills
• Experience interacting with regulators, auditors and senior executives
• Experience managing risk, governance and regulatory obligations in an operational environment

• collaboration
• communication
• problem-solving
• Data Governance
• Data quality and governance standards
• Regulatory compliance frameworks

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