IT Service Desk Operations Lead

DXC Technology in London is seeking a Service Desk Ops Manager to lead and manage the ITSM service desk, ensuring high-quality IT support and ITIL-aligned practices. The role requires accountability to senior leadership and client stakeholders, with a focus on customer experience and SLA compliance.

You will oversee 15–50+ analysts, drive CSI, governance of the service catalogue, and automation opportunities, while maintaining security and regulatory standards in the UK.

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