Hybrid Service Centre Operations Leader

Capgemini UK is seeking an experienced Service Centre Manager to lead the delivery of client services, ensure SLA adherence, and build strong stakeholder relationships. You will drive continuous improvement within teams and establish a supportive, open environment for Team Leaders and staff.

You will manage staff development, oversee effective communications, and collaborate with Capgemini and client contacts. The role supports a hybrid-working model and a focus on wellbeing and inclusion.

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