Remote Senior Enterprise SaaS Support Engineer

Jobs247 is seeking a Senior Technical Support Specialist for London to ensure support insights influence roadmap and quality improvement within the 5.7 Support Operations & Excellence. This role is not L1 / call-centre support, nor just escalation to engineering.

You will support enterprise SaaS platforms in production, handle escalations and incidents, communicate during incidents without speculation, own customer-reported issues from intake to resolution, and help improve on-call hygiene and

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