Company: The Joseph Rowntree Foundation
Location:
Job Description:
The Joseph Rowntree Housing Trust is seeking a Resident Insight and Improvement Officer to place resident voice at the heart of service delivery. You will analyse insights from TSMs, CSAT and complaints, identify trends, and support teams to design and monitor meaningful improvements.
Working with operational colleagues, you will facilitate discussions, present clear reports, and help translate feedback into practical actions.
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Posted: October 14th, 2026