Early Interest – Customer Success Manager GSA, London

Overview

In this role you will own a portfolio of global, enterprise customers and serve as their trusted partner through the advertising journey. You will collaborate with cross-functional teams to drive adoption, efficiency, and long-term retention. You’ll translate business goals into practical success plans and lead strategic conversations with executives. This position offers the chance to shape customer outcomes at scale while working from the London office part-time and traveling as needed.

Pay / Benefits

• inclusive global culture
• global impact
• wellbeing—healthcare, mental health, holidays, family leave
• equity options and rewards
• flexible hybrid workplace
• opportunity to work abroad up to 30 days annually

Responsibilities

• Own and grow a portfolio of global enterprise customers across Meta, TikTok, YouTube, and Google DV360
• Build trusted relationships from operational contacts to executive stakeholders
• Drive adoption, efficiency, and retention by delivering tangible value
• Translate objectives into clear success plans, platform strategies, and measurable outcomes
• Lead strategic conversations including QBRs, roadmaps, and expansion opportunities
• Partner with Product, Engineering, and Marketing to solve challenges and relay customer feedback
• Share practical digital advertising knowledge to inform customer conversations
• Mentor peers and contribute to initiatives improving customer engagement and team operations

Key requirements

• Minimum 4+ years in digital marketing, including paid social and Google platforms
• Experience managing enterprise-level customers and delivering measurable business impact
• Strong understanding of Meta, TikTok, YouTube, Google and related platforms
• Ability to handle technical challenges and collaborate with technical teams
• Skill to turn complex objectives into clear strategies driving adoption, retention, and growth
• Strong communication with stakeholders at all levels, including senior/executive
• Proactive, solution-oriented mindset, collaborative approach
• Willingness to work from London office 3 days a week and travel for meetings

• strong communication
• proactive mindset
• collaboration
• digital advertising expertise
• platform best practices
• experience with Meta/TikTok/YouTube/Google DV360

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