Biotech Customer Success Manager — UK-wide, Hybrid

Eden Scott partners with a fast-growing, market-leading SaaS business to recruit a Customer Success Manager who will own customer relationships end-to-end, driving adoption, retention and growth while ensuring customers realise measurable value. The role is UK-wide with travel (~30%) to customer sites and occasional days in the Glasgow office, balancing remote autonomy with face-to-face engagement.

You will lead onboarding, drive renewals, and collaborate with Product, Sales and Service teams to

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