Front Office Leader – 24/7 Ops & Guest Experience

Dalata Hotel Group is seeking an experienced Front Office Manager for a London hotel. You will lead day and night front office teams, drive guest satisfaction, and report to the Operations/Hotel Manager and Cluster General Manager.

The role focuses on delivering exceptional service, managing 24/7 operations, and fostering a high-performance culture across the front desk and night teams. You will use Opera and standard FO procedures to optimise efficiency, staff development, and revenue

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