Out-of-Hours Community Health Navigator – Swindon

Overview

In this role you join the Out-of-Hours Community Health Navigation Team in Swindon to help people access the right support at the right time. You will be the first point of contact for patients, professionals, visitors and partners, delivering professional and compassionate service in a fast-paced environment. You will support cross-system communication between community and hospital services and contribute to improving access and experience for people in need. This is a values-driven role focused on meaningful, real-world impact during overnight shifts.

Responsibilities

• Be the first point of contact for patients, healthcare professionals, visitors and partner organisations
• Provide professional, compassionate and efficient service
• Help people access the right support at the right time
• Ensure effective communication across community and hospital services

Key requirements

• excellent communication and customer service skills
• ability to work in a fast-paced, night-shift environment
• customer-focused problem solving and coordination

• communication
• customer service
• teamwork
• adaptability

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