Customer Experience Operations Lead

JLL is seeking a Customer Experience Centre Manager to lead the operational delivery of the HSBC JLL Account’s customer experience centre in Birchwood, Warrington, across circa 350 sites. You will drive the CEC function to ensure scheduling, effective team communication across engineering and operations, and timely resolution of client escalations in line with JLL standards.

The role requires strong organisational and leadership skills, the ability to manage a small team, excellent IT and

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