Senior CS Lead — Retention & Growth (Hybrid London)

Globalwebindex is seeking a Senior Customer Success Executive to join our global revenue team in London. You’ll own CS communications for the Essentials portfolio, driving usage, engagement and renewals at scale in line with growth strategy.

You will identify at-risk accounts, collaborate with product, marketing and sales, and keep Salesforce up-to-date while measuring churn, retention and NPS to improve outcomes.

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