Job Description
Marketing Coordinator, Membership Loyalty & Engagementn Hours: Full timeContract: PermanentSalary: £32,292 per annumLocation: King's Cross, London N1C – Hybrid (Minimum 2 days in office per week) with regular travel in London/UK.
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The employer
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The employer is the national fundraising charity for art. With over 148,000 members, they are leading the way in pioneering support for an inclusive and welcoming museum and gallery sector across the UK.
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They work closely with a network of over 1000 museums and respond to their needs and aspirations. They are excited to see how they want to develop: to expand and diversify their collections and workforce, develop curatorial skills, make ambitious acquisitions, and create a welcoming, inclusive space for communities. With the support of over 148,000 members who buy a National Art Pass, patrons, and donors the organisation can provide grants, encourage visiting and advocate for museums' essential role and value.
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The employer has diversity, inclusion, and sustainability central to their thinking and the opportunity to be a force for good, galvanise support and help change things for the better inspires their team.
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The role
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They are looking for someone to support and coordinate first class marketing strategies to drive satisfaction, increase revenue and develop lasting engagement for their membership (The National Art Pass). This is an exciting opportunity to join the membership team at one of the UK’s leading arts organisations and play a key role in achieving their core mission of helping museums and people share in great art and culture.
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The ideal candidate will be data & insight driven with experience in customer retention, coordinating multi-channel loyalty programs and building customer journeys using best practise techniques via email-marketing tools. The candidate will also have experience in crafting engaging copy that brings members along every step of the employer's charitable proposition, inspiring connection, trust and action.
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Key Employee Benefits
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- Generous Annual leave – 25 days annual leave and bank holidays, with additional non-contractual office closure dates at Christmas.
- Free National Art Pass (NAP) – for yourself and another person of your choice.
- Free Entry to Exhibitions
- Life Assurance – cover for up to three times your basic salary.
- Season Ticket Loan
- Pensions – Eligible employees are enrolled into the scheme with the exception of those who have contracts of three months or less. The employer contributes 8% of the basic annual salary during the first six months of employment or until probation is successfully completed, whichever is the later. At that point the contribution is increased to 10%.
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Closing deadline: 23.59pm on 20 October 2026.n N.B. The employer reserves the right to close the ad early, so please get your application in as soon as possible, to avoid disappointment.
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Interested?
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To apply, please click the apply button. You will be taken to a simple CHM Recruit form where you can find out more information and complete your application by following the instructions.
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The employer is committed to building their team and trustees from the broad range of backgrounds and experiences across the UK, valuing difference and diversity, and building a workplace based on shared values of equality and mutual respect.
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They have ambitious plans for the future and will be holding themselves to account and putting their principles into action, as they all work together to help bring about positive change and a fairer future for everyone. They therefore want to encourage applications from all races, ages, religions and sexual orientations, as well as parents, veterans, people living with any kind of disabilities and any other groups that could bring diverse perspectives to the organisation.
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Non–UK nationals will require current and valid permission to work in the UK.
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Please note that any suspected use of AI in relation to answering sift questions will be marked down.
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No agencies please.
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