Hybrid Service Desk Analyst – 1st/2nd Line IT Support

Canopius is seeking a Service Desk Analyst to provide 1st and 2nd line IT support across UK offices, with hybrid working between Manchester and home. The role operates to core UK hours, including some weekends, and supports incidents, problems, and escalations within a global framework.

You will log calls, own ticket resolution end-to-end, and collaborate with 3rd line teams while maintaining a strong focus on customer service and incident communications.

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