Customer Experience Manager

We’re looking for a customer-focused CX professional to turn customer insight into meaningful improvements. You’ll manage Voice of the Customer (VoC) activities, analyse customer feedback, map customer journeys and work with stakeholders to identify opportunities to improve the customer experience.

This is a hands-on role suited to someone who enjoys combining data, customer insight and service design to deliver practical, measurable improvements.

£50,000, Hybrid in Datchet

Key Responsibilities

• Manage and develop Voice of the Customer (VoC) programmes using Qualtrics.
• Design, launch and analyse customer surveys.
• Produce customer insight reports and identify trends, pain points and improvement opportunities.
• Create and maintain end-to-end customer journey maps.
• Facilitate customer journey workshops with key stakeholders.
• Support continuous improvement initiatives using customer insight and operational data.

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