Service Administrator

We are working on behalf of a reputable main dealer in Knutsford to recruit an experienced Service Administrator. This is a valuable opportunity for a professional with a passion for the automotive industry to join a leading dealership renowned for its excellent customer service and state-of-the-art facilities. The Service Administrator will play a vital role in ensuring smooth workshop operations and delivering outstanding customer experiences.

Benefits

• Salary between £28,000 and £32,000, depending on experience
• Company pension scheme
• Enhanced holiday entitlement
• Staff discounts on vehicle purchases and services
• Ongoing manufacturer-accredited training
• Clear career progression routes within a highly regarded dealer group
• Working in a professional, friendly environment at a prestigious dealership in Knutsford

Duties of a Service Administrator

• Create, update, and manage job cards accurately to facilitate efficient workshop workflow
• Handle customer bookings, enquiries, and follow-up communications professionally via phone, email, and face-to-face
• Maintain the service department loading system by scheduling jobs in accordance with workshop priorities and technician availability
• Ensure all documentation is compliant with manufacturer standards and internal procedures as a Service Administrator
• Coordinate loan vehicle administration, including collection and return, maintaining clear communication with customers
• Explain completed work to customers, ensuring they understand and approve services carried out
• Collaborate with the service team to uphold high customer satisfaction standards
• Adhere to health and safety regulations, maintaining compliance with dealership policies

Requirements of a Service Administrator

• Full UK driving licence
• Proven customer service skills, with the ability to build rapport and handle queries professionally
• Strong organisational skills with great attention to detail and the ability to multitask in a busy environment
• Proficiency in numeracy, literacy, and IT, including experience with service management systems (familiarity with Pinnacle, Kerridge, or similar software is advantageous)
• Previous experience in automotive service administration or a related administrative role is preferred but not essential; strong administrative backgrounds are encouraged to apply
• Smart appearance and a professional attitude to represent a premium brand
• Basic understanding of vehicle mechanics or willingness to learnExcellent communication skills and the ability to work effectively within a team

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