Retail Customer Service Manager – Sportsbook Shops

Entain is seeking a Retail Customer Service Manager to lead our Ladbrokes & Coral betting shops, delivering top customer service and driving standards daily. Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building relationships to encourage repeat business.

The role includes taking bets, processing transactions, demonstrating products, handling complaints with empathy, and working towards targets while maintaining shop standards and opening/closing

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