Advocates (In Person)

Job Description

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About Us

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Advice Direct Scotland is a leading Scottish charity delivering free, practical, and impartial advice to the people of Scotland on issues including consumer rights, debt, and energy. We are a forward-thinking organisation with a strong digital infrastructure and a commitment to supporting both our staff and the communities we serve.

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We are looking for dedicated Advocates to join our In-Person Advocacy team, helping people across Scotland engage with individuals who need support to express their views, understand information and talk through decisions.

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As an In-Person Advocate, you will meet customer's face-to-face in community settings and in their own homes. You will provide one-to-one advocacy to help people prepare for and take part in benefit applications, redeterminations, and appeals. Ensuring that they feel confident, informed, and empowered every step of the way.

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You will also be responsible for completing forms, taking minutes, producing reports and keeping comprehensive case notes.

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In addition to being in the community, the roles will be office or home based for administration depending on geographical location. But there will be a requirement for travel across your allocated area.

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A full driving licence and access to your own transport are essential.

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About you

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We’re looking for someone who:

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• Believes everyone has the right to be heard and treated with dignity and respect.

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• Has experience supporting people through advice, welfare, social care, or community-based roles.

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• Can communicate clearly, build trust, and work sensitively with people facing challenging circumstances.

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• Is organised, self-motivated, and comfortable working independently.

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• Is willing to learn and gain a qualification in independent advocacy (if not already held).

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• Has a good standard of written English

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• Good IT skills

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Experience in advocacy is an advantage but not required.

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Full training and professional development will be provided.

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What you’ll do

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• Provide independent advocacy to people accessing Social Security Scotland services.

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• Help customers understand processes, make informed choices, and express their views.

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• Support individuals to prepare for meetings, assessments, and appeals.

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• Represent their wishes and ensure their rights are respected at every stage.

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• Keep clear, accurate records in line with service standards and data protection requirements.

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What We Offer:

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• 4 Day working week

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• A supportive, forward-thinking working environment.

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• 30.5 days annual leave

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• Employer pension contributions.

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• Opportunities for personal and professional development.

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Equality and inclusion

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We’re proud to be a Disability Confident Employer and we welcome applications from all backgrounds and communities.

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If you require adjustments or alternative ways to apply, please let us know — we’re happy to help.

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Salary

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£28,056.17 per annum (full-time equivalent). For part-time roles, salary will be calculated on a pro rata basis.

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To Apply

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Please apply by attaching a tailored covering letter and your CV via the s1jobs “Apply” button. In your covering letter, you must clearly state which local authority area(s) you wish to work in.

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