Company: Serco Group Plc
Location:
Job Description:
Serco Group plc in Solihull is seeking a Contact Centre Manager for the Armed Forces Recruitment Service. The role is hybrid with weekend shifts; typical shifts are 11:30am–8:00pm in a 5 days out of 7 pattern, based at the National Recruitment Centre.
You will lead evening and weekend operations, coach Team Managers, and ensure service excellence across the recruitment journey. You will oversee performance against SLAs and KPIs, build client relationships, and drive continuous improvement while
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Posted: October 15th, 2026