L1 IT Service Desk Analyst – Nottingham | Grow & Help

XMA in Nottingham is seeking an enthusiastic L1 Service Desk Analyst to be the first point of contact for customers, resolving technical issues and ensuring a smooth support experience from start to finish.

Your day-to-day will include incident logging, ticket resolution, updates to customers and escalation when necessary, while adhering to SLAs and quality service. The role offers £25,000 p/a with benefits including private healthcare and pension.

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