SLA-Driven Service Desk Operator | Customer Support

Company: Mitie Cleaning & Hygiene Services
Apply for the SLA-Driven Service Desk Operator | Customer Support
Location: Greater Manchester
Job Description:

Mitie Cleaning & Hygiene Services is seeking a Service Desk Operator in Manchester to join a dynamic team. You will be the first point of contact for colleagues, handling calls and emails and logging requests into internal systems.

You will log and track requests, prioritise workloads, monitor SLAs, and ensure accurate data entry while delivering consistently high levels of customer service in a fast-paced environment.

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Posted: October 15th, 2026