Senior Service Desk Analyst: Lead & Resolve Complex Issues

Methods Business and Digital Technology Limited in Leeds is seeking a Principal Service Desk Analyst to lead complex incident resolution and coordinate responses across the IT stack. You will manage escalations, drive service improvements, and act as a senior point of contact for customers and colleagues.

You will mentor Service Desk Analysts, collaborate with internal teams and vendors, and ensure high-quality customer service while maintaining SLAs.

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