General Manager (catering & Cleaning) – Reading

Job Description

General Manager (catering & Cleaning) – Reading

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General Manager (Catering & Cleaning)

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Reading | 46,000 per annum | 40 hours per week | Monday – Friday

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Are you an experienced catering leader who is passionate about great food, exceptional service and developing people?

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We're looking for a General Manager – Catering & Cleaning to lead the operation at a prestigious, high-end site in Reading. This is a fantastic opportunity for an experienced hospitality or catering professional who enjoys being hands-on, building strong client relationships and creating an outstanding customer experience.

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Serving around 280-300 people each day, the operation includes breakfast, lunch, a sandwich bar, bakery and coffee bar, alongside vending and hospitality services.

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This is a Monday to Friday, daytime role, with occasional evening hospitality events.

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About the role

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As General Manager, you'll take overall responsibility for the catering and cleaning operation, ensuring consistently high standards across food, service, people and customer experience.

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You'll be responsible for:

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• Leading and developing the onsite catering and cleaning teams.

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• Overseeing the day-to-day operation and ensuring excellent service standards.

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• Creating a welcoming, high-quality customer experience across all food and hospitality areas.

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• Managing breakfast, lunch, sandwich bar, bakery, coffee bar, vending and hospitality services.

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• Building and maintaining a strong relationship with the client.

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• Working closely with the client to understand their needs and identify opportunities to develop the account.

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• Monitoring site performance and providing clear reporting to both the client and your line manager.

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• Managing budgets and ensuring financial performance is delivered within agreed parameters.

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• Managing product ranges and ensuring they are aligned with agreed GP targets.

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• Ensuring food safety, health & safety and company standards are consistently maintained.

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• Leading, coaching and developing the onsite team, creating a positive and engaging working environment.

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• Responding positively to changing customer requirements and the fast-paced nature of the operation.

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About you

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We're looking for someone who has previous experience managing a high-quality catering, hospitality or contract catering operation and is confident leading a team and managing client relationships.

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You'll have:

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• Strong customer service skills and a genuine passion for delivering an excellent experience.

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• Excellent attention to detail and high personal standards.

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• A real enthusiasm for food, hospitality and service delivery.

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• Experience developing and motivating teams.

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• Strong communication and relationship-building skills.

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• Commercial awareness and experience managing budgets and GP.

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• The ability to adapt quickly in a fast-paced and ever-changing environment.

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• Confidence reporting on performance and discussing operational matters with clients and senior stakeholders.

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• A proactive approach to identifying opportunities to improve and develop the service.

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Why Compass Group UK?

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At Compass Group UK, we believe great people create great experiences. You'll be joining a business where you can make a real impact, develop your career and be part of a team that puts people, food and customers at the heart of everything we do.

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If you're ready to lead a high-end catering and cleaning operation, build strong client relationships and create an outstanding customer experience, we'd love to hear from you.

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