Customer Success Manager

We’re working with a growing cybersecurity Start Up looking to expand their team. Following their huge revenue growth over the last 12 months, they’re looking for a commercially minded Customer Success Manager to join the team.

This is a great opportunity for someone who enjoys building customer relationships, spotting growth opportunities and getting stuck into a varied role within a small tech business.

Responsibilities

• Own a portfolio of partner accounts, managing the full customer lifecycle from onboarding through to renewal and growth.
• Coordinate onboarding and product launches, working closely with commercial, technical and product teams.
• Build relationships with senior stakeholders, run regular business reviews and help customers get more value from the products.
• Take ownership of renewals and identify expansion and cross-selling opportunities.
• Improve customer engagement and help develop customer success processes as the business grows.

Qualifications

• Experience in Customer Success, Account Management or Partnerships within a software or technology business.
• A strong commercial mindset, with experience managing renewals, growing accounts or consultative selling.
• Confidence working with senior stakeholders and managing multiple customer priorities.
• Comfortable discussing technical products and translating customer needs into clear requirements.
• Proactive, adaptable and keen to contribute in a small, growing team.
• Insurance or cybersecurity experience would be useful, but curiosity and willingness to learn are more important.

What’s in it for you?

• £50-65k base salary, depending on experience.
• Commission on expansion and cross selling, plus a renewal bonus.
• Equity in the business.
• Hybrid working with two days a week.
• 25 days’ annual leave plus bank holidays.
• Private healthcare and workplace pension.
• Coaching and support, with opportunities to take on more strategic accounts and shape how Customer Success develops.

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