Service Advisor

• Act as the primary point of contact for customers requiring servicing, maintenance, and repair work.
• Deliver a first-class customer experience, ensuring every customer receives a professional and personalised service.
• Clearly communicate vehicle work requirements, progress updates, and recommendations throughout the customer journey.
• Liaise closely with the Workshop Manager and Technicians to ensure work is completed efficiently and to the highest standards.
• Manage customer expectations and ensure all service processes are completed accurately and compliantly.
• Support the achievement of departmental performance and customer satisfaction objectives.

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