Guest Experience Associate – Hospitality & Support

The Celtic Collection in Newport is seeking a Customer Services Associate to join our Guest Relations team. This role involves handling phone and email inquiries, guiding guests with bookings and information, and delivering a warm, professional service at every touchpoint.

You will respond to guests, provide clear information about our hotels, dining, and facilities, and take ownership of queries to resolve them efficiently, ensuring a positive experience from first contact to resolution.

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