IT Service Delivery Manager – Flexible Hours & Benefits

Zenzero Solutions in Coventry is seeking a Service Delivery Manager to oversee day-to-day operations of our customers’ IT services. You will ensure SLAs are met, drive continual service improvement, and standardise best practices across our client base.

Working with the Account Manager and Service Desk leads, you will analyse service reports, manage ITIL processes, and coordinate transitions into live support.

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