NOC – Team Leader (Network and Security Practice)

Overview

In this role you lead Node4’s Network Operations Centre, acting as the Derby control tower for 24×7 monitoring and incident response. You will drive day-to-day NOC performance, team leadership, and continuous improvement across onshore and offshore teams. You’ll ensure proactive detection, disciplined incident management, and consistent service outcomes aligned with the practice’s strategy. You will collaborate with Reactive Support, Network Delivery, and Architecture to lower incident demand and manage out-of-hours maintenance changes with minimal risk.

Pay / Benefits

• Hybrid Working
• Private Medical Insurance or Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus birthday off
• Company Pension Scheme
• Life Assurance x 4

Responsibilities

• Lead and line-manage the NOC team (Senior NOC Engineers and NOC Engineers) and manage 24×7 shift coverage
• Oversee monitoring and incident response to ensure timely detection and resolution of alerts, acting as escalation point during major incidents
• Authorize and oversee out-of-hours changes with runbooks, approvals, pre-checks, live monitoring and rollback plans
• Track and drive improvement of operational KPIs (response times, MTTR, change success rate) and ensure adherence to change/incident processes
• Identify service risks from trends and drive improvement actions (tuning monitoring, updated runbooks, automation)
• Sponsor upskilling and knowledge-sharing to enhance NOC capabilities
• Coordinate with Network Support and Delivery teams and keep stakeholders informed of NOC activities and successes
• Coach and mentor NOC staff, support career progression, and foster accountability and professional development
• Ensure smooth shift handovers with no loss of context and maintain governance over all changes
• Lead by example under pressure and ensure proactive maintenance and prevention mindset

Key requirements

• Proven IT support/operations experience in network or infrastructure
• Experience leading a 24×7 or shift-based team (desirable)
• Strong understanding of routing, switching, firewalls, and server basics
• Familiarity with ITIL Change Management and Incident Management; ability to enforce compliance
• Excellent communication skills with technical and non-technical stakeholders
• Track record of identifying inefficiencies and implementing solutions, including data analysis from tools
• Ability to review and assess risk in change runbooks and plans
• Experience with change approvals and coordinating with on-call specialists

• customer-focused
• strong communicator
• leadership under pressure
• network monitoring systems
• routing and switching concepts
• firewalls and security basics

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