AV Fleet Services Manager

Overview

In this role, you will lead the London AV fleet operations, building and managing the vendor network and defining standards for depot and partner collaboration. You will own the operational and financial performance of London’s fleet services, shaping how repairs, service, and maintenance are executed with external partners. You’ll drive vendor strategy, onboarding, and ongoing performance management to ensure cost-effective, high-quality service. This is a hands-on opportunity to scale a cross-market operation while aligning with Freenow’s broader mobility mission.

Pay / Benefits

• Flexible working arrangements
• LinkedIn Learning
• Sabbatical & special leave policies
• Birthday off
• 24th December off
• Mobility Credit

Responsibilities

• Design and build the London vendor architecture for repairs, service, maintenance, recovery, and towing
• Decide insourcing vs outsourcing and consolidate/diversify vendor mix as the fleet scales
• Source, evaluate, and onboard vendors; draft and negotiate MSAs and SOWs with Legal/Procurement
• Manage quarterly business reviews, vendor scorecards, SLAs, and corrective actions
• Design process flows for depot-vendor interactions and repair routing; own playbooks for intake and return-to-service
• Establish operational standards for depot and vendor workflows aligning with partner requirements
• Oversee damage assessment protocols and repair authorizations; interface with vendors for high-cost repairs
• Own London fleet services budget and track labor, parts, tooling, and vendor spend
• Maintain repair records and ensure data integrity across fleet management systems
• Analyze cost trends, identify optimization opportunities, and report metrics to leadership
• Serve as primary interface between the London depot and external vendors; manage escalations
• Collaborate with Sr. Fleet Manager, Europe on strategy and cross-market standards

Key requirements

• 4+ years in fleet operations, fleet services, or automotive service management
• Proven experience sourcing, negotiating, and managing service partnerships
• Comfort with MSA and SOW development
• Familiarity with vehicle repair, service, and maintenance processes
• Experience building operational workflows, SOPs, and standards from the ground up
• Ability to translate vendor requirements into executable depot processes
• Comfort tracking costs, building cost models, and reporting on metrics
• Google Sheets proficiency; familiarity with fleet management systems and data visualization tools
• Strong written and verbal communication; ability to manage multiple vendor relationships
• Ability to thrive in ambiguity and scale a new market or function
• Willingness to Travel

• strong communication
• prioritization under competing demands
• ambition to scale from zero to full operation
• Google Sheets
• fleet management systems
• data visualization tools

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