Global SaaS Support Lead (UK & AU)

ThinkSmart in the UK is seeking a Support Manager to lead the UK and Australia support teams as we scale. This hybrid role based in Newcastle will deputise for the Head of Support and help shape how we deliver service as we grow.

You will coach a team across two time zones, own service quality, manage escalations and turn desk data into actionable insights. The role offers flexible working and opportunities for leadership development within the ThinkSmart unit of ClearCourse.

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