Real-Time Scheduling Analyst, Workforce Planning

JPMorgan Chase & Co. is seeking a Workforce Planning Analyst – Real Time, Scheduling & Workflow to support a high-volume contact centre. You will monitor intraday performance, maintain schedules, and coordinate workflow across queues and channels, while collaborating with leaders and cross-functional teams to ensure disciplined delivery.

The role emphasizes real-time execution, incident support, and clear operational communications to stay aligned through the day.

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