Head of Global Customer Success & Service Operations

Oni in Oxford is seeking a senior Customer Success leader to own the post-sale experience for its Nanoimager customers. You will guide field service engineers, ensure renewals, and shape a scalable service organisation that increases uptime and adoption.

You will build cross-functional processes, manage service P&L, and develop AI-enabled support to improve response times. The role offers a dynamic, inclusive environment with competitive compensation and comprehensive benefits.

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