Care Home Complaints & Resolution Specialist

Company: Bupa
Apply for the Care Home Complaints & Resolution Specialist
Location: Hawksworth
Job Description:

Bupa is seeking a Customer Complaints Handler to ensure residents, relatives and customers feel heard, supported and treated fairly when concerns are raised. You will drive positive outcomes, support continuous improvement across care homes, and contribute to customer experience and regulatory compliance.

Join a collaborative Risk & Governance team in the UK, handling complaints end-to-end and drafting professional responses while maintaining empathy and professionalism in a fast-paced

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Posted: October 11th, 2026