IT Support Analyst — End-to-End Incidents, Remote Support

URBN UK Limited is seeking a Tech Support Analyst to deliver high-quality first and second-line IT support at the Peterborough Fulfilment Centre. You will own incidents end-to-end and troubleshoot across Windows, macOS, hardware, networking and cloud platforms.

You will work with UK/EU and US IT teams to maintain service levels. Responsibilities include supporting M365, Azure/Entra ID, Intune and Google Workspace, device provisioning and access management, and contributing to continuous

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