Job Title: Fitness Associate
Directorate: Activity and Healthy Communities
Service: Leisure
Service Unit: Initially, Leisure however may be required to work in any service unit within Leisure and Amenities
Location: Initially, Comber Leisure Centre, however maybe required to work in any leisure location across the borough
Reports to: Fitness Officer/ Duty Manager/ Operations Officer/ Assistant Manager
Salary Scale: Scale 5, SCP 13 – 18
Car User Status: Casual
PURPOSE AND FUNCTION OF THE POST
Committing to the one-team ethos, you will be flexible and collaborative, and you will actively support all colleagues and other activities necessary to deliver the leisure service objectives and will be expected to undertake a wide range of duties across a range of leisure facilities.
As a Fitness Associate, you will implement the Councils Fitness, Rehabilitation, Strategy and Plans, both inside and outside of the Gym environment.
You will also be responsible for the delivery of an innovative health and fitness programme and will provide and maintain a quality customer service, including, but not limited to, being responsible for devising and delivering health and fitness instruction programmes, centre-based coaching classes and Exercise Referral (i.e. PARs/Healthwise) and rehabilitation programmes, ensuring that service delivery is achieved to specified standards with a quality leisure experience being offered to all our customers. You will ensure that facilities are clean and well prepared, all relevant equipment is serviceable and properly handled/set up/taken down. You will ensure that all Health and Safety and hygiene standards are always maintained in accordance with the current Quality System and relevant legislation.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Fitness Associates are tasked with improving member retention and reducing member attrition.
- Monitor gym floor and gym equipment use.
- Fitness Associates are tasked with increasing memberships through sales in fitness and classes through engaging with non-user groups and assisting the Fitness Officer and Membership Services Advisor with membership targets.
- Prepare personalised and tailored fitness programmes, monitor programmes, undertake fitness testing, and respond to customer complaints/enquires as required and monitor customer use within the centre and ensure unsafe practices are promptly dealt with or reported as appropriate.
- Engage with the customer in the gym and provide excellent customer care by scheduling and delivering professional inductions, providing advice, and contributing to the development and implementation of gym challenges, ensuring that a high standard of customer care and enjoyment is always achieved, and repeat business is assured.
- Ensure all customers and members feel welcome and they are benefiting from the services provided in the gym/centre.
- In conjunction with the Fitness Officer, be responsible for the delivery of programmes of exercise for special populations such as Healthwise Exercise referral programme as appropriate to training and qualifications including screening of clients, delivery of exercise instruction, maintaining relevant databases and ensuring safe handling and storage of sensitive medical records under the General Data Protection Regulation (GDPR) as required.
- In conjunction with the Fitness Officer, be responsible for the delivery of the any exercise referral scheme (example PHA PARS programme), including the screening of clients and the delivery of programme related activities.
- Liaise with and provide written reports to health professionals and ensure safe storage of sensitive medical records under the General Data Protection Regulation (GDPR) as required.
- Conduct facility tours and assist with the set up and set down of any special events as required.
- Organise and deliver systems/events to enhance the social aspect of physical activity and the centre to help to create an atmosphere where people interact and feel a sense of belonging.
- Deliver nutrition information to customers, as trained and appropriate, helping to positively impact on their health and wellbeing.
- Contribute to the development, promotion and delivery of the centre-based programme of classes and activities within the centre as appropriate to training and qualifications. Keeping abreast of industry trends and direction to ensure provision for a wide range of customers ranging from children to senior citizens.
- Assist with the processing of memberships.
- Conduct exit surveys/interviews with leaving members to understand issues around customer retention.
- Deliver presentations and talks both internally and at external locations to community groups of all ages to promote health and wellbeing.
- Assist with the induction of new staff and work placement students by providing instruction, mentoring and shadowing on occasion as required.
- Help ensure the highest standards of Health and Safety for both customers and colleagues, ensuring that all relevant statutory and Council policies and requirements are complied with. Undertake equipment maintenance checks, logging and reporting defects or hazardous situations as required. Performing all duties in accordance with agreed standard operating procedures, relevant legislation, and Council policies.
- Assist with and participate in the achievement of applicable quality assurance awards. Ensuring that quality standards, customer care procedures, work instructions, and record keeping are followed and maintained.
- Perform reception duties to include being a point of contact for information/advice, cash handling, cash up, reconciliation, processing of invoices and queries, taking booking and cancellations both by telephone and in person, maintaining databases and records in accordance with data protection guidelines, actively selling and processing memberships.
- To provide emergency reaction care when needed throughout the facility to ensure the safety and wellbeing of customers.
- To undertake any other appropriate duties as may be allocated from time to time in accordance with the general nature of the post including interchange of duties, to cover for leave, sickness, employee vacancies etc. and working within other sections of Leisure or the Council.
PERSON SPECIFICATION
The person specification provides information on the qualifications, experience, knowledge and skills required to carry out the duties of the post.
The essential criteria will be used for shortlisting and as part of the selection process.
ESSENTIAL
QUALIFICATIONS
- Must have a recognised qualification in Fitness at Level 2 or above i.e. NIIC, GNVQ II, Premier, or equivalent qualification.
- It is essential that applicants hold a qualification enabling the postholder to deliver a class from our Energy class timetable.
- Indoor Cycle
- Circuits
- Kettlebells
- Core Strength & Conditioning
- Boxercise
- Body Pump (TBF)
- PARS (Physical Activity Readiness Scheme) or agree to obtain as soon as required.
EXPERIENCE
- Previous experience of working in a customer focused environment
OTHER REQUIREMENTS
- Must be prepared to work on a rota system which can include days, evenings, weekends (Sat & Sun) and public holidays.
- Must consent to a pre-employment Enhanced with barred list Access NI check.
- Undertake any training required to deliver a high-level service experience and ensure qualifications are kept up to date in line with both personal development and the needs of the service.
- Due to safeguarding requirements associated with this role all applicants must be over 18 years of age
DESIRABLE
QUALIFICATIONS
- Hold a recognised academic qualification associated with the leisure industry.
- Recognised sports specific coaching qualification
- One or more coaching qualifications for classes
- Hold a recognised First Aid qualification.
- Hold a customer care or Welcome Host certificate.
- Hold a recognised qualification in IT e.g., CLAIT II or ECDL
EXPERIENCE
- Previous relevant experience in the leisure industry
- Experience in the delivery of fitness classes
- Previous experience of reception duties within a similar environment
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