Front of House Team Leader — Guest Experience Pro

Village Hotels is seeking a Host Team Leader to be the operational right hand to the manager and the energetic face of the hotel. You will bridge digital efficiency and old-school hospitality, supporting the team, resolving guest issues on the spot, and ensuring front of house runs flawlessly during peak times.

Lead the shift, welcome guests, manage reservations, upsell Upper Deck rooms, monitor KPIs, balance daily accounts, and help recruit top performers while modelling the behaviours that

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