Service Development Manager: L&D, QA & Compliance

EXL is seeking a Service Development Manager in Manchester to oversee the evolution of the service desk, collaborating with offshore teams to integrate L&D, QA, and regulatory compliance for high-volume utility operations. The role reports to the Service Centre Manager and focuses on aligning site capabilities with KPIs to support the smart meter ecosystem.

You will drive cross-functional initiatives, design L&D programmes, and manage content for the knowledge hub, ensuring regulatory compliance

#J-18808-Ljbffr…